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ChangeLens for Jira

ChangeLens Support

Help with installation, description history, revision comparisons, and general ChangeLens questions.

Contact support

Email [email protected] for ChangeLens support.

Please include the Jira work-item key, what you expected to happen, what happened instead, and a screenshot when useful. Do not send confidential Jira content unless it is necessary for troubleshooting.

Response times

Initial response targets vary by severity. See the ChangeLens Support SLA for support hours, severity levels, and response targets.

Before contacting support

  1. Refresh the Jira work item and reopen the Text Diff tab.
  2. Confirm the work item has a description and at least one recorded description change if you are expecting a comparison.
  3. Try both Inline and Side by side views if the issue is display-related.

Documentation

See the ChangeLens documentation for setup, revision comparison, copy controls, formatting limitations, and data handling details.

Privacy and legal

See the ChangeLens Privacy Policy, ChangeLens Terms of Service, and Support SLA.